KRW-SS25.DP# 1503

• Items must be returned or exchanged within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags attached.
• Items on sale or clearance are not eligible for return or exchange.
• Customized or made-to-order products cannot be returned or exchanged.

3. Process for Return & Exchange

• To initiate a return or exchange, contact our customer support team at [your email/contact info] with your order details.
• Once approved, the item must be shipped back to us at the provided address.
• Customers are responsible for return shipping costs unless the product received was damaged or incorrect.

4. Refund Policy

• Refunds are issued only for defective or incorrect items and will be processed within 7-10 business days after we receive the returned product.
• Refunds will be credited to the original payment method used at the time of purchase.
• Shipping charges are non-refundable.

5. Exchange Policy

• Exchanges are subject to stock availability.
• If the desired item is unavailable, you may opt for a refund (if eligible) or select another product of equal value.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product.
• We will arrange a replacement at no extra cost.

• We offer nationwide shipping across Pakistan.
• Orders are processed within 1-3 business days and delivered within 3-7 business days.
• Shipping charges may vary based on location and order value.
• Customers will receive a tracking number once the order has been dispatched.